Events and Membership Coordinator

  • Washington, DC
  • Full Time
  • Mid Level

Position Overview

Events and Membership Coordinator

The Company:
Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. 

At Censeo, our award-winning culture means you’ll join a tight-knit community of 95 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects. 

The Position:
We are looking for eager, driven candidates with experience in events management, program management, client communications, and facilitation to develop impactful solutions for the General Services Administration. In this role, the Events and Membership Coordinator will support logistics and program management for an initiative aiming to improve digital experience across the federal government. Some responsibilities include:  

  • Run planning activities and logistics for all program events. Responsibilities include:
    • Manage the day to day event planning schedule
    • Drafting and QCing of event briefs and scripts
    • Day to day coordination with speakers and contributors
    • Drafting of slides and supporting materials
    • Configure and troubleshoot all virtual platforms (Zoom, Google Meet, Mural, etc
    • ​​​​​​​Develop and manage all pre and post event surveys (Qualtrics, Google Forms)
    • Collaborate with content specialists to ensure accessibility and inclusion compliance standards are met (open captioning, event scripts, etc)
    • Support the writing of event promo related web and social media content
    • Provide initial analysis of all post event survey feedback to the Community Outreach and Engagement Lead
  • ​​​​​​​Manage and monitor all membership requests and communications for all 13,000 community members
    • ​​​​​​​Manage incoming membership requests and inquiries
    • Monitor, triage, assign and / or solve all customer inquiries via Zendesk
    • Monitor all eight LISTSERV communities to identify conversation trends and escalate any communication the violates community guidelines
    • Provide support to the analysis of alternative community communication platforms (LISTSERV)
The Ideal Candidate: 
At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. We believe a successful Events and Membership Coordinator will have: 
  • Bachelor's degree in a relevant area
  • 1+ years of relevant experience
  • (Preferred) Experience working a consulting/professional services, client facing role, preferably in the public sector supporting federal clients
  • Strong creative problem-solving, analytical, and quantitative skills
  • Ability to work effectively on projects with demanding deadlines in a team environment 
  • Effective written and verbal communication skills with an ability to share and synthesize knowledge 
  • Ability and desire to take initiative and ownership over project work and professional development and growth 
The Location:
Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.

The Fine Print:
  • The salary range for this role is $55,000 - $75,000
  • Expected travel 0-10%; may increase based on business needs 
  • This is an exempt, full-time position
  • Essential Physical Functions
    • Sitting: Particularly for sustained periods of time
    • Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another
Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at https://www.censeoconsulting.com/about/join-us/.  

Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. 

Join Our Award-Winning Culture!
Our passion wins awards. But don’t just take it from us… 
  • 2023 Vault #9 Best Consulting Firm for Work/Life Balance 
  • 2023 Vault #23 Best Consulting Firm for Overall Diversity
  • 2023 Management Consulted #3 Best Boutique Firms in Washington DC
  • 2022 Vault #41 Best Overall Consulting Firm to Work For
  • 2020 Vault #21 Best Boutique Consulting Firm 
  • 2019 Ivy Exec #7 Best Boutique Consulting Firm 
  • 2018 Consulting Magazine Best Small Firms to Work For  
  • 2017 Vault #12 Best Boutique Consulting Firm 
  • 2016 Forbes Best Management Consulting Firms in America 
  • 2015 Washington Business Journal’s Philanthropy

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