Program Manager - FCC Consumer Outreach

  • Washington DC, DC
  • Full Time
  • Experienced

Position Overview

Program Manager - FCC Consumer Outreach

The Position:

We are looking for eager, driven candidates to help solve our client’s complex problems and guide them towards operational success. As a Program Manager with Censeo, you will support the FCC’s Affordable Connectivity Program (ACP). The Affordable Connectivity Program is an FCC benefit program that helps ensure that households can afford the broadband they need for work, school, healthcare and more. In the role you will manage ACP’s Consumer Outreach and Grants Programs, ensuring the public is aware of ACP and all these other benefits programs and are taking advantage them. Some of your responsibilities will include:

  • Act as the senior customer contact for program activities and lead program review sessions with customers to discuss technical performance and support
  • Build client relationships across Censeo’s FCC clients and broader portfolio, including understanding customer requirements and identifying/resolving delivery risks before they happen
  • Identify and raise new opportunities to Censeo business development staff, and work with Censeo leadership to plan and execute account expansion and development
  • Establish “Exceptional” CPARs scores (or similar delivery quality for projects where we are a subcontractor) for the projects to which you are assigned
  • Supporting all aspects of client engagements from defining the strategy of a project to preparing final deliverables 
  • Conducting quantitative and qualitative analysis of data to identify trends, find opportunities areas, and develop meaningful insights to support the FCC’s Affordable Connectivity Program
  • Working with client stakeholders to develop process maps and identify opportunities for efficiencies and improvement
  • Developing in-depth knowledge of client issues, needs, and contexts 
  • Sharing insights, results, and recommendations in a comprehensible manner through both written presentations/reports and interactions with teams/clients 

The Ideal Candidate: 

At Censeo, we are looking for unique candidates whose passion and enthusiasm will help shape Censeo’s client insights and workplace culture. Our staff have a wide range of backgrounds, areas of expertise, personality types, and favorite breakfast foods. Our client and cultural successes are rooted in our team’s innovation, creative problem solving, and collaboration. We believe a successful Program Manager will have: 

  • BA/BS required with strong academic background. Advanced degree preferred but not required.
  • 7+ years of experience and knowledge of Project Management experience with a PMP preferred
  • 5+ years’ experience in a top-tier consulting environment or relevant industry
  • 3+ years of experience working with the FCC or other federal agencies providing PMO Support and Consumer Outreach Support
  • Superior creative problem-solving, analytical, and quantitative skills
  • Knowledge and appreciation of business concepts related to federal acquisition and category management
  • Strong understanding of spreadsheet and presentation software
  • Effective communication skills with an ability to share and synthesize knowledge
  • Capability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints
  • Capacity to make decisions which have significant impact on the department’s credibility, operations, and services
  • Qualified in composing letters, outlines, memoranda, and basic reports and/or orally communicating technical information
  • Aptitude in creating materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or making presentations outside the immediate work area
  • Competent in formulating complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and/or to make formal presentations
  • Ability to compute, analyze, and interpret numerical and statistical data for reporting purposes and/or to develop forecasts and computer models

The Company:

Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions. 

At Censeo, our award-winning culture means you’ll join a tight-knit community of 50 brilliant  and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects. 

The Location:

Censeo Consulting Group is based in Washington D.C. For now, we’re all working from home. But normally, we work at an office conveniently located in the heart of downtown D.C., just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights. 

The Fine Print:

  • Expected travel 0-10%; may increase based on business needs 
  • This is an exempt, full-time position
  • Essential Physical Functions
  • Sitting: Particularly for sustained periods of time
  • Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at: https://www.censeoconsulting.com/about/join-us/.  

Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law. 

Join Our Award-Winning Culture!

Our passion wins awards. But don’t just take it from us… 

  • 2020 Vault #21 Best Boutique Consulting Firm 
  • 2019 Ivy Exec #7 Best Boutique Consulting Firm 
  • 2018 Consulting Magazine Best Small Firms to Work For  
  • 2017 Vault #12 Best Boutique Consulting Firm 
  • 2016 Forbes Best Management Consulting Firms in America 
  • 2015 Washington Business Journal’s Philanthropy List 

 

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