Position Overview

Analyst – Defense Travel Management Office (DTMO)

The Position:

Censeo is seeking a Project Analysts to support the Defense Travel Management Office (DTMO) lodging program. These roles will focus on program management, data analysis, and operational improvement initiatives to enhance lodging program performance, data quality, and user experience.

The team will support evaluation and enhancement of existing lodging programs and processes, including data collection, reporting, trend analysis, and implementation of industry best practices. This work includes supporting government travel programs, analyzing operational performance, and recommending actionable improvements to strengthen program outcomes.

These positions play a critical role in ensuring the accuracy, consistency, and effectiveness of lodging program operations while supporting DTMO’s ability to manage program data, respond to stakeholder needs, and implement continuous improvement initiatives.

Key Responsibilities:

Program and Project Management
- Develop comprehensive project plans, project charters, and scope documents outlining workstreams, roles, responsibilities, and timelines
- Manage project execution, ensuring alignment with client objectives, timelines, and quality standards
- Coordinate across stakeholders to drive delivery across multiple workstreams
- Provide oversight of program performance and recommend improvements based on data and stakeholder feedback
Lodging Program Analysis and Improvement
- Review existing DTMO lodging programs and processes to identify gaps, risks, and inefficiencies
- Analyze lodging program data to identify trends, issues, and opportunities for improvement
- Apply hospitality industry best practices to recommend program enhancements
- Support development of change management plans to implement program improvements
Data Management, Reporting, and Visualization
- Collect, validate, and standardize program data to ensure accuracy and consistency
- Identify and resolve data errors, inconsistencies, and reporting gaps
- Develop dashboards and visualizations using tools such as Tableau to track program performance and trends
- Produce regular reports and analyses to support decision-making
Travel Systems and Operational Support
- Support government or commercial travel programs, including lodging program operations
- Provide support for Global Distribution Systems (GDS), including Sabre and/or Worldspan
- Work with online booking tools and Ticket Management Systems (TMS) to support program operations
- Ensure alignment with industry standards and best practices in travel and lodging management
Stakeholder Engagement and Customer Support
- Communicate effectively with internal and external stakeholders, including government clients
- Support account management and client interactions related to lodging programs
- Triage and respond to inquiries, providing timely and accurate information
- Collaborate across teams to ensure seamless service delivery

The Ideal Candidate:

At Censeo, we value unique perspectives and a passion for solving complex problems. Our team thrives on innovation, collaboration, and a commitment to public service. We’re looking for candidates who bring curiosity, initiative, and a desire to make a meaningful impact.

Project Manager
- Minimum of 8 years of professional experience, including hospitality industry and program or project management experience
- Experience developing project plans, charters, and scope documentation
- Demonstrated ability to manage complex programs and coordinate across stakeholders
- Experience analyzing program performance and recommending improvements
Project Analyst
- Minimum of 5 years of professional experience, including hospitality or lodging program experience
- Strong analytical skills with experience evaluating program data and identifying trends
- Experience providing recommendations for program improvements and enhancements
- Experience with account management and/or marketing of lodging programs
Project Coordinator
- Minimum of 3 years of hospitality industry experience, with exposure to lodging program management
- Experience supporting data analysis, reporting, and operational processes
- Ability to review and validate program data and identify inconsistencies

Additional Qualifications (All Roles)

Experience with government or commercial travel programs
Familiarity with Global Distribution Systems (Sabre and/or Worldspan)
Experience with online booking tools and Ticket Management Systems (TMS)
Experience developing dashboards using data visualization tools such as Tableau
Strong proficiency in Microsoft Excel, PowerPoint, and Word
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and organizational skills
Excellent written and verbal communication skills

The Company:
Censeo Consulting Group is a top Washington D.C. based management consulting firm dedicated to helping public sector and non-profit clients build operational excellence, deliver better outcomes, and lower cost. We take a personalized approach to strategic consulting to solve our clients’ most complex problems and build operational excellence that transforms their organizations, allowing them to better deliver on their public and social missions.

At Censeo, our award-winning culture means you’ll join a tight-knit community of 75 brilliant and passionate colleagues. We are advocates for a better functioning public sector, and we’re also good friends who know the names of each other’s dogs. Our philosophy is horizontal, not hierarchical, and our open-door policy encourages a culture of entrepreneurship at all levels. We share successes, make decisions together, and foster an environment for those with passion and initiative to lead. Our colleagues bring their own unique personalities to work every day and use them to help shape our growing firm in ways that reach far beyond client projects.

The Location:
Censeo Consulting Group is based in Washington D.C., a fantastic city for working professionals. We work in a hybrid setting with flexibility to work from home and work in our office conveniently located in the heart of downtown, just a few blocks away from the White House. And with many of our clients also based in D.C., we have the luxury of leaving for a meeting and being back in the office in time for post-work happy hours, team dinners, and game nights.

The Fine Print:

The salary range for this role is $60,000 - $130,000 depending on experience
Expected travel 20 - 40%; may increase based on business needs
This is an exempt, full-time position
This role is subject to a hybrid or remote work schedule
Essential Physical Functions
- Sitting: Particularly for sustained periods of time
- Light Carrying: Physically transporting items weighing less than 15 pounds from one location to another

Censeo offers a competitive compensation and benefits package, including paid vacation and sick leave, flexible and remote work opportunities, and tuition and training reimbursement. More information on our benefits and perks can be found at https://www.censeoconsulting.com/about/join-us/.

Censeo is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination on the basis of race, color, age, gender, religion, national origin, disability, protected veteran status, or any other class protected by applicable state or federal law.

Join Our Award-Winning Culture!
Our passion wins awards. But don’t just take it from us…

2024 Vault #41 Consulting 50 North America
2024 Vault #7 Best Consulting Firm for Hours in the Office
2023 Vault #9 Best Consulting Firm for Work/Life Balance
2023 Vault #23 Best Consulting Firm for Overall Diversity
2023 Management Consulted #3 Best Boutique Firms in Washington DC
2022 Vault #41 Best Overall Consulting Firm to Work For
2020 Vault #21 Best Boutique Consulting Firm
2019 Ivy Exec #7 Best Boutique Consulting Firm
2018 Consulting Magazine Best Small Firms to Work For 
2017 Vault #12 Best Boutique Consulting Firm
2016 Forbes Best Management Consulting Firms in America
2015 Washington Business Journal’s Philanthropy List

#LI-Hybrid

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Analyst - Defense Travel Management Office

Position Overview